Shipping policy
At DP Phones Vape, we’re committed to delivering your orders quickly and securely. Below, you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1-2 business days (Monday through Friday). Orders placed after 2:00 PM or over the weekend will be processed on the next business day. You’ll receive an email confirmation once your order has been processed and shipped.
Shipping Methods & Delivery Time
We offer several shipping options to ensure you get your products as quickly as possible. Please note that delivery times may vary based on your location and the shipping method selected at checkout.
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Standard Shipping: 5–7 business days
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Expedited Shipping: 2–3 business days
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Overnight Shipping: 1 business day (available for select areas)
Shipping times are estimates and may be subject to delays due to unforeseen circumstances (e.g., weather conditions, holidays, or other factors outside our control).
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free standard shipping on orders over $50 within the U.K.!
International Shipping
We currently offer international shipping to select countries. International shipping times and rates vary by destination. Any customs duties, taxes, or fees incurred during international shipping are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s journey and receive updates about its estimated delivery time.
Shipping Restrictions
Due to legal restrictions, we are unable to ship certain products to specific states or countries. If your order cannot be shipped to your location, we will notify you immediately and issue a full refund.
Address Accuracy
Please double-check your shipping address during checkout to ensure it is accurate. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Damaged or Lost Packages
If your package is damaged or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.